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Academic Success Advisor

2 months ago

Pasadena, California, United States InsideHigherEd Full time
Job Overview:

POSITION SUMMARY:

The Academic Success Advisor plays a crucial role in delivering tailored, comprehensive, and ongoing support to undergraduate students, ensuring their advancement through academic, career, and skill enhancement opportunities throughout their educational journey. By employing a case management strategy, advisors significantly enhance the undergraduate experience, contributing to student retention, persistence, graduation rates, and post-graduation pathways. Advisors assist students in navigating their college experience and addressing challenges by connecting them with suitable resources and helping them discover internships, employment, or other avenues that will foster their success.

SUPERVISION RECEIVED:

The individual in this role undertakes a variety of standard tasks within established guidelines and receives detailed guidance on new projects and assignments.

KEY RESPONSIBILITIES:

  • Collaborate closely with the Managing Director and other members of the academic community to identify and implement strategies that promote enrollment, persistence, and success in alignment with institutional goals.
  • Manage a diverse caseload of students throughout the year, which includes creating and maintaining personalized success plans, comprehensive coaching documentation, and tracking retention and persistence forecasts for students.
  • Guide students throughout their undergraduate experience in partnership with their Academic and Faculty Advisors, equipping and supporting them in achieving their academic objectives.
  • Provide programming, resources, and outreach initiatives tailored to students from special populations.
  • Cultivate supportive and proactive relationships that empower the advisor to challenge, support, and counsel students, fostering a trusting environment where students can express their thoughts, aspirations, concerns, and interests.
  • Instruct an introductory college course each term.
  • Perform additional duties as assigned to enhance the quality of programs meeting institutional goals and objectives.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE:

  • Proven understanding and experience with higher education challenges related to retention, persistence, student success, and academic support, particularly for adult learners at Hispanic Serving Institutions.
  • Familiarity with best practices for engaging diverse student populations, especially the unique needs of Hispanic and first-generation undergraduate students.
  • Insight into effective strategies for promoting diversity, equity, and inclusion on college campuses, ideally within an HSI or other Minority Serving Institution.

SKILLS:

  • Bilingual (English/Spanish) preferred: Proficiency in reading, writing, and oral communication in both languages is preferred.
  • Exceptional oral, written, analytical, interpersonal, decision-making, and problem-solving abilities.
  • Strong interpersonal skills; adept at demonstrating patience and professionalism in all interactions.
  • Highly skilled in managing sensitive and confidential information while respecting the diverse backgrounds and perspectives of adult students.
  • Strong intercultural communication skills and cultural competency to collaborate effectively with a diverse population of students, faculty, and staff.
  • Proficient in academic office technologies, including Microsoft Office, CRM systems, and student success software.

ABILITIES:

  • Ability to communicate professionally, both orally and in writing, in various settings with students, faculty, staff, and other stakeholders.
  • Ability to prioritize and manage multiple tasks efficiently while maintaining continuity.
  • Ability to organize and prioritize workload, manage time effectively, and meet program deadlines.
  • Ability to collect, analyze, and interpret data effectively.
  • Ability to coordinate and organize meetings and special events.
  • Ability to establish and maintain effective recordkeeping systems and procedures.
  • Ability to exercise sound judgment and decision-making skills while handling confidential materials in compliance with privacy regulations.
  • Flexibility to work evenings and weekends as necessary, along with the ability to travel as required.
  • Access to reliable transportation for attending events.

POSITION QUALIFICATIONS:

Education:

  • A Master's degree in education, counseling, psychology, student affairs, or a related field is required.

Experience:

  • A minimum of 2 years of experience in providing educational programs or services, professional advising, or student success initiatives with undergraduate adult learners.
  • Experience working with Latinx and underserved populations is essential.
  • Background in event planning and management (in-person, hybrid, and virtual formats).
  • Experience in facilitating collaboration across curricular and co-curricular departments.
  • A demonstrated commitment to advancing diversity, equity, and inclusion, and promoting social justice within the campus community.
  • Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students.

WORKING CONDITIONS:

  • Office environment with a typical temperature of 70 degrees.
  • Noise levels range from quiet to moderately noisy.

DECISION MAKING:

This position operates under the policies of the institution and established departmental procedures, requiring independent judgment in achieving departmental strategic goals.

CONTACT RESPONSIBILITIES:

Regular exchange of information and responsible for demonstrating professionalism and leadership in resolving conflicts with students and staff.

FINANCIAL RESPONSIBILITY:

This role does not involve budget management.

DISCLAIMER:

The responsibilities outlined above are intended to illustrate the various aspects of the position and the types of duties that may be performed. The omission of specific statements does not exclude them from the position if the work is similar or related. This position description does not constitute an employment agreement and is subject to change based on the needs of the employer.

COMPENSATION & BENEFITS:

This opportunity offers a competitive base compensation, with additional factors influencing total compensation. For more information on benefits, including generous paid time off, medical and dental insurance, life and disability insurance, retirement plans with employer contributions, and tuition reimbursement, please refer to the company’s benefits overview.

The institution is an Equal Opportunity Employer and participates in E-Verify to confirm identity and employment eligibility for all hires.