Enrollment Counselor

Position Summary:

The Enrollment Counselor position at Pacific Oaks College supports all recruitment, admissions, and advising efforts. This role involves handling communications, information, and paper flow with prospective and admitted students. The successful candidate will be an articulate, organized, results-driven, dynamic, enthusiastic, and collaborative team member.

This position is located in Pasadena and reports directly to the Director of Admissions.

• Provide excellent customer service to prospective students throughout the full admission recruitment process
• Meet daily expectations for outbound dials, set campus consultations
• Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts campus tours
• Meet/exceed Admission benchmark goals
• Availability to work evening shifts and a rotating Saturday shift as needed
• Follow up with prospects and applicants by phone and written correspondence
• Plan and coordinate on-campus Information Sessions and Open Houses for prospective students
• Regularly attends the school department staff meetings
• Assist new and continuing students with registration process
• Follow up with admitted/current students to ensure they maintain part-time/full-time status
• Liaise with corresponding departments to support the admissions team
• Ensure students meet with Faculty Advisors to outline program completion plans
• Track and document all communication with Inquiries, applications and students through Salesforce and Campus Vue

The successful candidate will be an articulate, organized, results-driven, dynamic, enthusiastic, and collaborative member of the team.

• Bachelor's degree or equivalent years of related experience required
• Minimum of 1 year of college admissions, recruitment or sales required; non-traditional higher education recruitment or sales experience preferred

Pacific Oaks offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education.

Some of our key benefits include:

• generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events

Pacific Oaks is an Equal Opportunity Employer.