Enrollment Advisor

4 weeks ago

Pasadena, California, United States TCS Education Full time
Job Title: Enrollment Counselor

Job Summary:

The Enrollment Counselor position at Pacific Oaks College supports all recruitment, admissions, and advising efforts. This role involves handling communications, information, and paper flow with prospective and admitted students. The successful candidate will be an articulate, organized, results-driven, dynamic, enthusiastic, and collaborative team member.

Key Responsibilities:
  • Provide exceptional customer service to prospective students throughout the full admission recruitment process.
  • Meet daily expectations for outbound dials, set campus consultations, and meet with prospective students to counsel on completing Admissions requirements.
  • Discuss academic programs, admission options, and financial aid opportunities, and conduct campus tours.
  • Meet/exceed Admission benchmark goals and follow up with prospects and applicants by phone and written correspondence.
  • Plan and coordinate on-campus Information Sessions and Open Houses for prospective students.
  • Regularly attend school department staff meetings and assist new and continuing students with registration process.
  • Follow up with admitted/current students to ensure they maintain part-time/full-time status and liaise with corresponding departments to support the admissions team.
  • Ensure students meet with Faculty Advisors to outline program completion plans and track and document all communication with Inquiries, applications, and students through Salesforce and Campus Vue.
  • Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Requirements:
  • Bachelor's degree or equivalent years of related experience required.
  • Minimum of 1 year of college admissions, recruitment, or sales experience required; non-traditional higher education recruitment or sales experience preferred.
Working Conditions:
  • Office environment; typically, 70 degrees.
  • Noise level is usually quiet to moderately noisy while in the office.
Equipment Used:
  • Computer/Laptop.
  • Telephone.
  • Copier, scanner, and fax machines.
Essential Physical & Mental Tasks:
  • Standing.
  • Lifting: 10 Lbs.
  • Pushing/Pulling.
  • Carrying.
  • Hearing.
  • Speaking.
  • Writing.
  • Seeing.
Physical Environment - Exposed to:
  • Noise.
  • Heat/Cold.
  • Fumes/Gases.
  • Human Tissue/Fluids.
Mental Demands:
  • Reading.
  • Frequent Interruptions.
  • Periods of Concentrated Attention.
  • Detailed Work.
  • Frequent Contact with People.
  • Frequent Deadlines.
Travel:

Up to 5% of total time.

Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

The noise level in the work environment is usually quiet to moderately noisy while in the office. The office temperature is about 70 degrees.

Decision Making:

The position is governed by the policies of Pacific Oaks, along with established procedures for the department.

Contact Responsibilities:

Routine exchange or presentation of information.

Responsible for demonstrating professionalism and leadership in resolving conflicts with students and employees.

Recommends alternative approaches to solve problems and conflicts.

Financial Responsibility:

This position does not require the management of budgets, but it is required to follow Pacific Oaks policies for purchasing and budget approvals.

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