Enrollment Counselor

We are seeking a highly motivated and organized Enrollment Counselor to join our team at Pacific Oaks. As a key member of our admissions team, you will play a critical role in supporting the recruitment, admissions, and advising efforts at the college.

Your primary responsibilities will include handling communications, information, and paper flow with prospective and admitted students, as well as providing excellent customer service throughout the full admission recruitment process.

You will work closely with the Director of Admissions to ensure the successful execution of recruitment activities, including planning and coordinating on-campus information sessions and open houses for prospective students.

In addition, you will be responsible for tracking and documenting all communication with inquiries, applications, and students through Salesforce and Campus Vue.

As a dynamic and enthusiastic member of our team, you will be accountable for meeting monthly goals and performance expectations, while also contributing to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

Key Responsibilities:

• Provide excellent customer service to prospective students throughout the full admission recruitment process
• Meet daily expectations for outbound dials, set campus consultations
• Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts campus tours
• Meet/exceed Admission benchmark goals
• Availability to work evening shifts and a rotating Saturday shift as needed
• Follow up with prospects and applicants by phone and written correspondence
• Plan and coordinate on-campus Information Sessions and Open Houses for prospective students
• Regularly attends the school department staff meetings
• Assist new and continuing students with registration process
• Follow up with admitted/current students to ensure they maintain part-time/full-time status
• Liaise with corresponding departments to support the admissions team
• Ensure students meet with Faculty Advisors to outline program completion plans
• Track and document all communication with Inquiries, applications and students through Salesforce and Campus Vue

Requirements:

• Bachelor's degree or equivalent years of related experience required
• Minimum of 1 year of college admissions, recruitment or sales required; non-traditional higher education recruitment or sales experience preferred

What We Offer:

• Generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events

Pacific Oaks is an Equal Opportunity Employer.