Network Support Specialist
2 hours ago
Genesis10 is seeking a highly skilled Network Support Specialist to join our team. As a key member of our Network Operations team, you will be responsible for providing operational support to our Enterprise customers, including provisioning enterprise services, move/add/change and disconnect orders.
Key Responsibilities:- Provision new services, disconnect services, suspend, and reconnect, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;
- Interdepartmental coordination of complex order assignment and fulfillment;
- Responsible for fulfilling orders requiring new assignment, facility changes, and completions;
- Responsible for record keeping, including maintaining cut sheets, updating facility records, and updating trouble records;
- Manage directory number portability requests;
- Troubleshoot and test customer service delivery;
- Activate voice and data services across copper, fiber, and Ethernet platforms;
- Participate in a team environment, providing valuable input and suggestions;
- Interact with Engineering, Field Operations, NOC, and end-customers;
- Perform all other related duties as assigned.
- Strong customer service focus;
- Bachelor's Degree in Engineering, Computer Science, or a similar technical field is preferred, or an Associate Degree in a technical field coupled with relevant work experience. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications are preferred;
- Foundational knowledge and understanding of computers and networks;
- Demonstrated understanding of LAN/WAN protocols and technologies, including Ethernet, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;
- Demonstrated understanding of the OSI layer;
- Demonstrated understanding of VOIP;
- Knowledge of common networking tools and troubleshooting methodologies, including Telnet, SSH, ping, traceroutes, and Wireshark;
- Skill in commonly used software, such as Visio, Excel, Word, and PowerPoint;
- Skill in oral and written communication;
- Skill in reading and interpreting technical documents and information;
$26.00 per hour.
Genesis10 is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. If you have the skills and qualifications we are looking for, please apply today.
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