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Technical Support Specialist

2 months ago

Jonesboro, Arkansas, United States Clayton County Public Schools Full time
Job Summary

We are seeking a highly skilled Technical Support Technician I to join our team at Clayton County Public Schools. The successful candidate will be responsible for implementing and maintaining district hardware, software, and networking equipment, ensuring a high level of customer satisfaction and technical expertise.

Key Responsibilities
  • Implement and maintain district hardware, software, and networking equipment to ensure district technology goals are achieved.
  • Provide computing installation, configuration, and break-fix services to faculty, staff, students, and administrative users.
  • Manage and maintain documentation for all locations, including inventory of hardware, software, and other systems.
  • Work with technicians and other technical staff to identify and resolve problems, sharing information relevant to these problems with appropriate personnel.
  • Maintain a high level of customer satisfaction for all end users, using communication appropriate to audience delivered in a friendly and courteous manner with a consistent positive attitude.
Key Job Requirements
  • High School diploma or GED required.
  • IT experience in an educational environment is preferred.
  • Must possess troubleshooting skills and a working technical knowledge of network/hardware/software systems within Microsoft Windows and Apple environments.
  • Must possess customer relations, time management, and communication skills.
  • Makes moderate decisions and recommendations which affect the activities of others.
  • Must possess the ability to establish and maintain effective working relationships with technology staff, administrators, and school personnel.
Working Conditions

This is a grade 22, 225 day position that pays for experience up to a Step 4. Normal office setting. Will require travel for school site visits. Light duty - On most occasions sitting at a desk or table; intermittently sitting, standing, or stooping. Moderate lifting or carrying; fifty (50) lbs. or less.