Senior Sales Director

3 days ago

Cleveland, Ohio, United States Crescent Services Full time
Job Title: Senior Sales Manager

We are seeking a highly skilled and experienced Senior Sales Manager to join our team at Crescent Services. As a Senior Sales Manager, you will be responsible for driving sales growth, building strong relationships with clients, and ensuring exceptional customer satisfaction.

Key Responsibilities:
  • Prospect for new business opportunities through internet prospecting, cold calling, and contacting former clients.
  • Attend industry events and programs to stay up-to-date on market trends and build relationships with potential clients.
  • Build and maintain strong client relationships through effective communication and negotiation skills.
  • Respond promptly to incoming group and catering business opportunities and ensure that all business is booked within hotel parameters.
  • Conduct hotel site inspections and client presentations to showcase our hotel's amenities and services.
  • Create contracts and other related booking documentation as required.
  • Manage and maintain client account files and ensure that all client needs are met.
  • Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
Requirements:
  • Ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Ability to communicate well with guests and colleagues.
  • Knowledge of a hotel structure and how all departments interact.
  • Ability to effectively communicate with customers in a friendly and positive manner.
Performance Standards:
  • Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.
  • Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.
  • Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent.

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