Hotel Operations Manager

4 days ago


Stonington, Connecticut, United States HHM Hotels Full time

Job Summary

As a General Manager at HHM Hotels, you will be responsible for leading and managing hotel operations to maximize profits and achieve the highest level of guest satisfaction. This is a key leadership role that requires a strong understanding of hotel operations, finance, and customer service.

Key Responsibilities

  • Lead and manage hotel operations, including front office, housekeeping, food and beverage, and engineering departments.
  • Develop and implement business plans, annual budgets, and financial reports to ensure operational effectiveness and maximize revenue.
  • Supervise and train associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
  • Develop and implement sales and marketing plans in conjunction with the sales leader.
  • Critically review reports of occupancy and revenue, and partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers, and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain a positive public image for HHM and the hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips, and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
  • Create specific, measurable, achievable, realistic, and timely action plans to drive a culture of guest service and above-average GSS scores.
  • Oversee sales department operations and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.

Requirements

  • Associate or Bachelor's Degree in Business, Hospitality, or a related field.
  • Previous hotel management experience required.

Benefits

  • Medical, Dental, and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements

Work Environment

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
  • Occasional travel required.

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.


  • Operations Manager

    2 weeks ago


    Stonington, Connecticut, United States Hilton Mystic Full time

    {"h2": "Director of Operations","p": "At Hilton Mystic, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our hotel management team, you will play a critical role in ensuring the smooth and efficient running of our hotel.This is an exciting opportunity to be part of a dynamic and growing hospitality...


  • Stonington, Connecticut, United States Hilton Mystic Full time

    Job SummaryThe Night Auditor is a critical role at Hilton Mystic, responsible for ensuring the accuracy and integrity of our financial operations. As a Night Auditor, you will be responsible for reconciling all hotel cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger transactions.Key...

  • Operations Director

    4 weeks ago


    Stonington, Connecticut, United States Hilton Mystic Full time

    Director of Hotel OperationsHilton Mystic is seeking a seasoned and accomplished Director of Hotel Operations to contribute to our team's success.Key ResponsibilitiesOversee the daily operations of the hotel, ensuring seamless execution of front desk and housekeeping services.Develop and implement strategic policies, procedures, and standards to deliver...

  • Operations Director

    3 days ago


    Stonington, Connecticut, United States Hilton Mystic Full time

    Job Title: Director of OperationsHilton Mystic is seeking a seasoned professional to fill the role of Director of Operations. As a key member of our team, you will be responsible for ensuring the smooth and efficient operation of our hotel.Key Responsibilities:Oversee the daily operations of the hotel, including front desk and housekeeping.Develop and...

  • Operations Director

    2 weeks ago


    Stonington, Connecticut, United States Hilton Mystic Full time

    Director of OperationsHilton Mystic is seeking a skilled and experienced Director of Operations to lead our hotel's daily operations.Key ResponsibilitiesOversee the front desk and housekeeping departments to ensure seamless guest experiences.Develop and implement policies and procedures to drive customer satisfaction and loyalty.Lead and train a team of...


  • Stonington, Connecticut, United States Brustolon Buick - GMC Full time

    Job OverviewThe Financial Operations Manager at Brustolon Buick - GMC is responsible for overseeing and managing all aspects of the dealership's financial operations. This role involves working closely with customers, sales team, and financial institutions to ensure a smooth and efficient financial process for vehicle purchases.Key ResponsibilitiesDeveloping...

  • Night Auditor

    4 weeks ago


    Stonington, Connecticut, United States Hilton Mystic Full time

    Job SummaryThe Night Auditor is a critical role at Hilton Mystic, responsible for ensuring the accuracy and integrity of our financial operations. As a key member of our hotel team, you will be responsible for reconciling all hotel cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger...


  • Stonington, Connecticut, United States Hilton Mystic Full time

    The Overnight Financial Coordinator plays a crucial role in managing all monetary transactions within the hotel, ensuring precision in billing and comprehensive reporting, while delivering outstanding customer service. This role demands meticulous attention to detail and effective communication skills with management. Key Responsibilities Manage financial...


  • Stonington, Connecticut, United States Hilton Mystic Full time

    The Overnight Financial Coordinator plays a crucial role in managing all monetary transactions within the hotel, ensuring precision in billing and financial reporting while delivering outstanding customer service. This role demands meticulous attention to detail and effective communication skills with management. Key Responsibilities Manage financial data...


  • Stonington, Connecticut, United States Spark by Hilton Mystic Groton Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Spark by Hilton Mystic Groton. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.Key...


  • Stonington, Connecticut, United States BigYNon Full time

    Job OverviewAs a vital member of our team at BigYNon, you will play a key role in ensuring that our customers enjoy a superior shopping experience. Your responsibilities will include:Enhancing Customer Satisfaction: Strive to exceed customer expectations by creating a welcoming and enjoyable atmosphere.Operational Support: Assist with various tasks such as...

  • Tax Operations Leader

    1 month ago


    Stonington, Connecticut, United States Jobot Full time

    Tax ManagerJobot is seeking a skilled Tax Manager to join our finance team. Our organization focuses on delivering exceptional tax planning and compliance services tailored for small to medium-sized enterprises. We aim to equip businesses with the financial insights and strategies necessary for success, backed by our team of experienced Certified Public...


  • Stonington, Connecticut, United States Business Resources One Full time

    About the RoleThis is a unique opportunity to join a leading snow and ice management company as a Sales and Account Manager. The successful candidate will play a critical role in advancing the organization forward by performing a diverse set of responsibilities that combine sales, account management, and operations management.Key ResponsibilitiesDevelop and...


  • Stonington, Connecticut, United States Business Resources One Full time

    About the RoleWe are seeking a highly skilled Sales and Account Manager to join our team at Business Resources One. As a key member of our organization, you will play a critical role in advancing our company forward.Key ResponsibilitiesDevelop and maintain meaningful relationships with prospects and clientsNetwork to develop new and enhance existing...

  • Operations Director

    4 weeks ago


    North Stonington, Connecticut, United States AZ Corporation Full time

    Job Summary:The Director of Field Services is a key leadership position at A/Z Corporation, responsible for overseeing the day-to-day operations of the AZ Team. This role requires a strategic thinker who can develop and implement plans to achieve corporate objectives, while ensuring maximum operating results.Key Responsibilities:Leadership and Guidance:...


  • North Stonington, Connecticut, United States Giant Eagle Full time

    Job OverviewAs a Senior Operations Supervisor, you will embody the values of honesty, engagement, and respect. Your role is crucial in distinguishing our company in the marketplace. With a solid track record in leadership, you will adhere to our competency framework, guiding your team through challenges and fostering their growth. You will be responsible for...


  • North Stonington, Connecticut, United States AZ Corporation Full time

    Job SummaryThis role encompasses a variety of responsibilities relating to project management, strategic planning, and client customer service. The Director of Field Services is expected to assist with the day-to-day operations of the AZ Team, supporting plans and policies to achieve overall corporate objectives to ensure maximum operating results.Key...


  • North Stonington, Connecticut, United States AZ Corporation Full time

    **Job Summary**At A/Z Corporation, we are seeking a highly skilled and experienced Director of Field Services to join our team. This is a critical role that requires a strong leader who can oversee the day-to-day operations of our field services team.**Key Responsibilities:**Provide strategic leadership and guidance to the field services team, ensuring that...


  • North Stonington, Connecticut, United States AZ Full time

    Job Title: Mechanical Project ManagerWe are seeking a highly skilled Mechanical Project Manager to join our team at A/Z Corporation. As a key member of our operations team, you will be responsible for managing various project assignments, providing exceptional client service, and driving business growth.Key Responsibilities:Manage project assignments from...


  • North Stonington, Connecticut, United States AZ Corporation Full time

    Director of Field ServicesPosition OverviewThe Director of Field Services is a key leadership role within A/Z Corporation, responsible for overseeing the day-to-day operations of the AZ Team. This position requires a strategic thinker who can drive project management, strategic planning, and client customer service initiatives.Key ResponsibilitiesProvide...