Front Desk Team Lead

1 week ago


Stonington, Connecticut, United States Spark by Hilton Mystic Groton Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Spark by Hilton Mystic Groton. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Service Delivery
    • Provide attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay.
    • Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Front Desk Operations
    • Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
    • Monitor key control to maintain hotel security.
  • Team Management
    • Assist in training and cross-training of new hires and current employees on a regular basis.
    • Attend meetings/training as required by management.
Requirements
  • Education
    • High School diploma or equivalent required.
  • Experience
    • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • Skills
    • Ability to stand during entire shift.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
    • Must be able to work with and understand financial information and data, and basic arithmetic functions.

Spark by Hilton Mystic Groton is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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