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Operations Director

2 months ago

Stonington, Connecticut, United States Hilton Mystic Full time
Director of Operations

Hilton Mystic is seeking a skilled and experienced Director of Operations to lead our hotel's daily operations.

Key Responsibilities
  • Oversee the front desk and housekeeping departments to ensure seamless guest experiences.
  • Develop and implement policies and procedures to drive customer satisfaction and loyalty.
  • Lead and train a team of employees to excel in their roles and provide exceptional service.
  • Monitor and analyze operational performance to identify areas for improvement and implement corrective actions.
  • Collaborate with sales and marketing teams to maximize hotel revenue and profitability.
  • Ensure compliance with health and safety regulations.
Requirements
  • Minimum of 5 years of experience in hotel operations.
  • Hilton managerial experience is highly preferred.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to make sound decisions in a fast-paced environment.
  • Knowledge of hotel operations and industry trends.
  • Ability to work well under pressure and meet deadlines.
Benefits
  • Medical, Dental, Vision Insurance after 60 days of employment.
  • Paid Vacation and Personal time.
  • 401k
  • Go Hilton Team Member travel program
About the Company

Hilton Mystic is a renowned hotel in Mystic, Connecticut, owned and operated by Distinctive Hospitality Group.

We pride ourselves on delivering exceptional service and providing a memorable experience to our guests.

With a commitment to quality and continuous improvement, we strive to be the hotel of choice for both business and leisure travelers.