Operations Director

1 month ago


Stonington, Connecticut, United States Hilton Mystic Full time
Job Title: Director of Operations

Hilton Mystic is seeking a seasoned professional to fill the role of Director of Operations. As a key member of our team, you will be responsible for ensuring the smooth and efficient operation of our hotel.

Key Responsibilities:
  • Oversee the daily operations of the hotel, including front desk and housekeeping.
  • Develop and implement policies, procedures, and standards to ensure exceptional customer service and guest satisfaction.
  • Lead and train a team of employees, providing them with the necessary skills and resources to excel in their roles.
  • Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments, such as sales and marketing, to maximize hotel revenue and profitability.
  • Ensure compliance with health and safety regulations.
Requirements:
  • Minimum of 5 years of experience in hotel operations.
  • Hilton managerial experience is highly preferred.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to make sound decisions in a fast-paced environment.
  • Knowledge of hotel operations and industry trends.
  • Ability to work well under pressure and meet deadlines.
Benefits:
  • Medical, Dental, Vision Insurance after 60 days of employment.
  • Paid Vacation and Personal time.
  • 401k
  • Go Hilton Team Member travel program

About Hilton Mystic:

Hilton Mystic is a renowned hotel located in Mystic, Connecticut, owned and operated by Distinctive Hospitality Group. We pride ourselves on delivering exceptional service and providing a memorable experience to our guests. With a commitment to quality and continuous improvement, we strive to be the hotel of choice for both business and leisure travelers.


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