Operations Director
1 month ago
Hilton Mystic is seeking a seasoned professional to fill the role of Director of Operations. As a key member of our team, you will be responsible for ensuring the smooth and efficient operation of our hotel.
Key Responsibilities:- Oversee the daily operations of the hotel, including front desk and housekeeping.
- Develop and implement policies, procedures, and standards to ensure exceptional customer service and guest satisfaction.
- Lead and train a team of employees, providing them with the necessary skills and resources to excel in their roles.
- Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
- Collaborate with other departments, such as sales and marketing, to maximize hotel revenue and profitability.
- Ensure compliance with health and safety regulations.
- Minimum of 5 years of experience in hotel operations.
- Hilton managerial experience is highly preferred.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Proven ability to make sound decisions in a fast-paced environment.
- Knowledge of hotel operations and industry trends.
- Ability to work well under pressure and meet deadlines.
- Medical, Dental, Vision Insurance after 60 days of employment.
- Paid Vacation and Personal time.
- 401k
- Go Hilton Team Member travel program
About Hilton Mystic:
Hilton Mystic is a renowned hotel located in Mystic, Connecticut, owned and operated by Distinctive Hospitality Group. We pride ourselves on delivering exceptional service and providing a memorable experience to our guests. With a commitment to quality and continuous improvement, we strive to be the hotel of choice for both business and leisure travelers.
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