Landscape Client Relations Manager

2 weeks ago

Greenfield, United States HR Collaboration Group LLC Full time
Position Overview:
This role is essential for ensuring exceptional service delivery and client satisfaction within the landscaping sector. The successful candidate will oversee daily operations and foster strong relationships with clients to achieve shared objectives.

What We Provide:
- Competitive compensation packages
- Comprehensive Health & Wellness Benefits
- Retirement plans with paid time off and holidays
- Opportunities for motivated individuals to impact their community positively

Key Responsibilities:
As the Landscape Client Relations Manager, your duties will include:
  1. Acting as the primary contact for clients, addressing their daily needs and ensuring high service standards.
  2. Building and nurturing robust client relationships through consistent communication and site visits.
  3. Collaborating with clients to develop ongoing landscaping strategies that align with their vision and financial parameters.
  4. Defining project scopes and budgets to meet client expectations while adhering to internal financial guidelines.
  5. Coordinating project tasks and timelines with the Operations team to guarantee timely and complete service delivery.
  6. Supervising team members to identify client needs and provide effective service and leadership support.
  7. Conducting regular site evaluations to assess project progress and quality.
  8. Addressing client concerns promptly and professionally to ensure satisfaction.
  9. Providing clients with regular updates on project milestones and future initiatives.
  10. Ensuring compliance with industry regulations and environmental standards.

Qualifications:
Education:
High School Diploma or equivalent experience required.

Experience:
Minimum of 2 years in Account Management within the landscaping or service industry; experience in client acquisition is advantageous.

Skills Required:
- Strong planning, analytical, and execution capabilities.
- Ability to respond swiftly to client needs to enhance business growth.
- Excellent mathematical and problem-solving skills.
- Proficient in managing multiple clients and projects simultaneously with meticulous attention to detail.
- Strong organizational and time management skills, capable of multitasking effectively.
- Advanced proficiency in Microsoft Office and CRM systems.
- Exceptional verbal and written communication skills, with the ability to engage effectively at all organizational levels.

Leadership Attributes:
- A strong customer focus with the ability to lead and inspire teams.
- Self-motivated with a sense of urgency to deliver top-tier service.
- Collaborative and influential, with the capacity to mentor others.
- Ability to work independently as well as part of a team.

Work Environment:
Primarily an office setting with moderate noise levels; appropriate personal protective equipment may be required during client visits.

Compensation:
Salary range of approximately $60,000 - $75,000, commensurate with experience and expertise, with potential for growth as the business expands.

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