Customer Service Representative

6 hours ago


Tukwila, Washington, United States Shield California Health Full time

Shield California Health is a leading healthcare services provider dedicated to delivering exceptional customer experiences. We are seeking a skilled Customer Service Representative to join our team in our Tukwila, WA office.

Job Summary:

We are looking for a customer-focused individual to assist our customers with their telephone orders. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong problem-solving ability.

Key Responsibilities:

  • Answer incoming telephone calls and take orders from physicians, referral sources, and customers
  • Enter orders into our computer system in a timely manner
  • Attend to walk-in customers
  • Process authorizations and support documentation
  • Process support and sales incidents to maintain customer satisfaction levels
  • Resolve customer complaints
  • Upsell and cross-sell to meet customer needs

Requirements:

  • 2+ years of customer service experience
  • Ability to multitask
  • Demonstrated problem-solving ability
  • Excellent verbal and written communication skills
  • Bilingual English/Spanish preferred

Benefits:

  • $17-34/hour, typical starting range $20-21/hour
  • Medical, Dental, and Vision
  • 401(k) with Company Match
  • Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
  • Employee Referral Program

We offer a dynamic work environment, continuous training and development programs, and a reputation for excellence. If you are a career-minded individual looking for a challenging role, we encourage you to apply.



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