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Customer Experience Specialist

2 months ago


Tukwila, Washington, United States Abercrombie and Fitch Stores Full time
Job Summary

Abercrombie & Fitch Stores is seeking a highly motivated and customer-focused individual to join our team as a Brand Representative. As a Brand Representative, you will be responsible for providing exceptional customer service, maintaining a high level of store presentation, and driving sales through effective communication and relationship-building skills.

Key Responsibilities
  • Customer Experience: Anticipate and respond to customer needs, ensuring a personalized and engaging shopping experience.
  • Store Presentation and Sales Floor: Maintain a visually appealing store environment, ensuring merchandise is properly displayed and organized.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and management through effective communication and interpersonal skills.
  • Asset Protection and Shrink: Maintain a secure and organized store environment, adhering to company policies and procedures to prevent loss and shrinkage.
  • Policies and Procedures: Familiarize yourself with and adhere to company policies, procedures, and guidelines to ensure a smooth and efficient work environment.
  • Training and Development: Participate in ongoing training and development opportunities to enhance your skills and knowledge, driving personal and professional growth.
Requirements
  • Adaptability / Flexibility: Demonstrate flexibility and adaptability in a fast-paced retail environment, adjusting to changing priorities and demands.
  • Applied Learning: Apply theoretical knowledge to real-world situations, demonstrating a practical understanding of retail principles and practices.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and quality in all aspects of your work.
  • Multi-Tasking: Effectively manage multiple tasks and responsibilities, prioritizing and completing tasks in a timely and efficient manner.
  • Work Ethic: Demonstrate a strong work ethic, consistently meeting or exceeding performance expectations and contributing to a positive and productive work environment.
What We Offer
  • Merchandise Discount: Enjoy discounts on Abercrombie & Fitch merchandise, allowing you to experience our products firsthand.
  • Flexible Schedule: Enjoy a flexible schedule, allowing you to balance work and personal responsibilities.
  • Opportunities for Career Advancement: Develop your skills and knowledge, with opportunities for career advancement and professional growth.
  • Opportunity to Become a Brand Affiliate: Participate in our brand affiliate program, offering exclusive benefits and rewards.
  • Training and Development: Engage in ongoing training and development opportunities, enhancing your skills and knowledge.
  • A Global Team of People Who'll Celebrate You for Being You: Join a diverse and inclusive team, celebrating individuality and promoting a positive work environment.