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Customer Service Representative Lab

2 months ago

Tukwila, Washington, United States MultiCare Full time

Job Summary

The Customer Service Representative Lab is responsible for daily administrative functions of Laboratories Northwest, ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained.

Key Responsibilities

  • Provide telephone-based customer service to clients
  • Document communications with clients
  • Handle specimen transportation
  • Perform accessioning of specimens into the data management system
  • Provide prices and place lab orders
  • Correct various report and billing errors
  • Maintain courier vehicles and dispatch couriers to clients

Requirements

  • High School diploma or equivalent
  • Depending on assigned area, MA-P license may be required
  • Minimum one (1) year of experience in a laboratory setting or providing customer service support

Our Values

As a MultiCare employee, we rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

  • Belonging: We work to create a true sense of belonging for all our caregivers
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
  • Market leadership: Washington state's largest community-based, locally governed health system
  • Employee-centric: Named Forbes 'America's Best Employers by State' in 2023
  • Technology: 'Most Wired' health care system 15 years in a row
  • Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
  • Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains, and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $32.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.