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Customer Service Representative

2 months ago

Tukwila, Washington, United States MultiCare Health System, Inc. Full time

Job Summary

The Customer Service Representative - Lab is a key member of the Laboratories Northwest team, responsible for providing exceptional customer service and administrative support to ensure a high level of satisfaction for patients and clients.

Key Responsibilities

  • Provide telephone-based customer service to patients and clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Document all communications with clients, maintaining accurate and up-to-date records.
  • Handle specimen transportation, ensuring timely and secure delivery to laboratories.
  • Perform accessioning of specimens into the data management system, ensuring accurate and efficient processing.
  • Provide pricing and place lab orders, correcting errors and discrepancies as needed.
  • Maintain courier vehicles and dispatch couriers to clients, ensuring reliable and efficient service.

Requirements

  • High School diploma or equivalent required.
  • Depending on assigned area, MA-P license may be required.
  • Minimum one (1) year of experience in a laboratory setting or providing customer service support.

Our Values

At MultiCare Health System, Inc., we value Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness. These values guide our actions and decisions, ensuring we provide exceptional patient care and a positive work environment.

Why Work with Us?

  • Belonging: We strive to create a true sense of belonging for all our employees, fostering a culture of inclusivity and respect.
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future, serving the patients and communities we care for.
  • Market leadership: As Washington state's largest community-based, locally governed health system, we offer a unique opportunity to make a meaningful impact.
  • Employee-centric: We prioritize our employees' well-being, offering a comprehensive benefits package and opportunities for growth and development.
  • Technology: We invest in cutting-edge technology, ensuring our employees have the tools and resources needed to excel in their roles.
  • Leading research: Our MultiCare Institute for Research & Innovation drives groundbreaking clinical and health services research, advancing the field and improving patient outcomes.
  • Lifestyle: We offer a desirable work-life balance, allowing our employees to enjoy the Pacific Northwest's natural beauty and outdoor recreational opportunities.