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Technical Support Specialist I

2 months ago

Phoenix, Arizona, United States Strategic Systems Full time
Technical Support Specialist I
  • Number of Openings: 1-2
  • Duration: 6 months CTH
  • Location: Remote with occasional in-office collaboration
  • Work Hours: Monday-Friday with 1 Rotating Saturday shift per month
  • Interviews: 1 Screen / 1 Panel
  • Background check, Credit check, and Drug Screen conducted by the employer
Responsibilities:
  • Deliver comprehensive end-user assistance for technical challenges via phone, email, in-person, and online chat.
  • Assume responsibility for service requests and incidents, prioritize and escalate as necessary, and meticulously document all tickets.
  • Act as a client advocate by identifying recurring issues, striving to prevent future occurrences, and educating clients on optimal practices.
  • Facilitate the setup of new employee profiles, supervise network and server monitoring, conduct user maintenance, and assist with PC/Laptop and mobile device deployment processes.
Requirements:
  • High School Diploma or GED required; Bachelor's Degree preferred.
  • 1-2+ years of experience in a Help Desk environment.
  • Proficiency with Windows Servers, Active Directory, Exchange, System Center, and SharePoint is essential.
  • Fundamental knowledge of Storage Area Networks, Databases, Programming Languages, and Server Virtualization is required.
  • Strong skills in time management, communication, customer service, and technical support are necessary.
  • Certifications such as Microsoft, HDI, and CompTIA A+ are preferred.
Company DescriptionStrategic Systems possesses deep domain expertise in cyber security, cloud solutions, data centers, conversion, development, hosting, and operational best practices.