Customer Order Processing Specialist
2 weeks ago
At Essential Cabinetry Group, we are at the forefront of crafting exquisite cabinetry that enhances living environments throughout the United States. Our workforce is the cornerstone of our success, fueling our creativity and progress.
Are you eager to be part of a team that significantly contributes to the creation of stunning and practical living areas? We present an exciting opportunity for you.
The Customer Order Processing Specialist is dedicated to delivering an exceptional Customer Experience for our Dealer Partners. This is achieved through our C.A.R.E. Values by: accurately and efficiently inputting Dealer Partner orders into our order management systems, verifying those entries for precision, and notifying the Customer Care Relationship Specialist if any information for entry is incomplete or unclear.
Key Responsibilities:
- Exemplify ECG's Core Values, particularly our dedication to Customer Focus, to ensure a consistent and positive Dealer Partner experience.
- Precisely and efficiently input dealer orders into our order processing systems.
- Utilize our FreshDesk Ticket system to retrieve and manage dealer orders effectively.
- Employ our digital communication platforms such as email, FreshDesk, TEAMS, and RingCentral proficiently.
- Perform additional related tasks as assigned by the Director of Customer Experience and/or Order Processing Lead.
Essential Qualifications:
- Demonstrate a Passion to Win Mentality.
- Possess the ability to execute data entry tasks with accuracy and efficiency.
- Be results-oriented, driven by the achievement of set standards.
- Exhibit problem-solving skills with a sense of urgency and empathy.
- Showcase excellent organizational abilities and meticulous attention to detail.
- Be detail-oriented and well-organized.
- Be motivated by deadlines and accuracy.
- Be customer-centric and a collaborative team player.
Required Qualifications:
- High school diploma.
- Valid state-issued driver's license.
- Experience with general computer applications.
- Preferred experience in the cabinetry or shelter goods industry.
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