Customer Experience Specialist
7 days ago
At Essential Cabinetry Group, we're seeking a highly skilled Order Entry Specialist II to join our team. As a key member of our Customer Care department, you'll play a vital role in delivering exceptional customer experiences for our Dealer Partners.
Key Responsibilities- Order Entry and Processing: Accurately and efficiently enter Dealer Partner orders into our order processing systems, ensuring timely and accurate processing.
- Customer Communication: Utilize our C.A.R.E. Values to provide a positive, consistent Dealer Partner experience, responding to inquiries and resolving issues in a professional and courteous manner.
- Order Verification: Thoroughly review and verify order entries for accuracy, alerting the CARE Relationship Specialist if information is incomplete or unclear.
- Collaboration and Teamwork: Work closely with the CARE Relationship Specialist and other team members to ensure seamless order processing and customer satisfaction.
- Passion for Excellence: Demonstrate a passion for delivering exceptional customer experiences and a commitment to excellence in all aspects of the role.
- Attention to Detail: Possess excellent organizational skills and attention to detail, ensuring accurate and efficient order processing.
- Results-Oriented: Be driven by achievement of established standards, with a focus on delivering high-quality results in a timely manner.
- Problem-Solving: Demonstrate strong problem-solving skills, with the ability to think critically and resolve issues in a professional and courteous manner.
- Communication Skills: Possess excellent communication skills, with the ability to effectively communicate with Dealer Partners, team members, and other stakeholders.
- High School Diploma: Possess a high school diploma or equivalent.
- Computer Skills: Have experience with general computer applications and a strong understanding of software systems.
- Cabinet Industry Experience: Preferably have experience in the cabinet industry or shelter goods industry.
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