Customer Liaison Representative

1 week ago


Bloomfield Hills, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Liaison to join our team at Henry Ford Health System. As a key member of our optical team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and supporting the sales team in a fast-paced retail environment.

Key Responsibilities
  • Provide friendly and efficient service to customers, addressing their questions and concerns in a timely manner.
  • Investigate and resolve customer inquiries related to merchandise, service, or billing.
  • Accurately record patient information and appointments for eye examinations and eye care orders.
  • Design, measure, fit, and adapt lenses and frames for patients according to written optical prescription.
  • Support management with general office operations and provide assistance to the sales team as needed.
  • Act as an ambassador between Optimeyes and the customer to meet customer needs.
  • Monitor and resolve any customer issues and survey issues.
  • Outreach to local businesses and HFHS Medical Centers to promote Optimeyes.
Requirements
  • High School Diploma or G.E.D. required.
  • Previous optical experience and knowledge required.
  • Previous retail or hospitality experience required.
  • Requires computer knowledge.
  • Must have advanced knowledge of all operational supporting systems used within Optimeyes.
  • Requires successful completion of required Henry Ford Optimeyes training courses.
  • Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the HFHS' Customer Service Policy.
Working Conditions

This role requires evening and weekend hours in a retail optical environment.



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