Insurance Customer Service Representative

4 hours ago


Bloomfield Hills, Michigan, United States State Farm Insurance Full time
Customer Service Representative

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our policyholders. Your primary duties will include:

  • Assisting customers with their insurance needs by providing accurate and timely information
  • Processing policy changes and updates in our system
  • Handling incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction
  • Maintaining customer records and updating information as needed
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
  • Staying up to date with insurance products and industry trends to effectively assist customers
  • Following company policies and procedures to ensure compliance with regulations and guidelines
  • Meeting or exceeding performance goals and targets set by the company
  • Continuously improving knowledge and skills through training and development opportunities


Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion. If you are a team player who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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