Customer Service Representative

2 weeks ago


Bloomfield Hills, Michigan, United States Planet Fitness Full time
About Planet Fitness

At Planet Fitness, we're passionate about helping people achieve their fitness goals in a supportive and non-intimidating environment. Our Judgement Free Zone philosophy is all about creating a space where everyone feels welcome and motivated to reach their full potential.

Job Summary

We're seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, answering questions, resolving issues, and ensuring a positive experience for all who visit our club.

Responsibilities
  • Provide exceptional customer service to members and guests
  • Answer phone calls and respond to member inquiries in a timely and professional manner
  • Check in members, provide tours of the club, and sign up new members
  • Log amenities and communicate updates and billing issues to members and guests
  • Respond to member questions and concerns in a timely and professional manner
  • Regularly clean the facility, bathrooms, equipment, front desk area, and amenities
Requirements
  • Must be 18 years of age or older
  • Punctuality and reliability are a must
  • Customer service experience preferred
  • Continual standing and walking during shifts
  • Continual talking to members and potential members in person and on the phone during shifts
  • Must be able to lift 45 pounds
What We Offer

As a member of our team, you will enjoy a competitive hourly rate, opportunities for professional growth and development, and a fun and supportive work environment. If you're passionate about helping others and are looking for a rewarding career in customer service, we encourage you to apply today



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