Customer Success Manager

3 weeks ago

New York, New York, United States Unit Corporation Full time

About Unit

Unit is a fintech company building a platform to power the next generation of financial services. Our mission is to help companies expand financial access for all.

We offer a simple and powerful banking-as-a-service API that helps companies launch bank accounts, cards, payments, and lending in weeks, not years.

Our team has deep fintech and financial services experience and has achieved unicorn status as the first banking-as-a-service platform.

We have raised over $169 million from top investors and serve 140+ customers, including AngelList, Honeybook, and Roofstock.

The Role

We're looking for a Customer Success Manager to join our growing team and own a wide range of client-facing responsibilities.

This role is highly entrepreneurial and cross-functional, and the successful candidate will make an immediate and continuous impact on the satisfaction and success of our clients.

The role is based in New York City.

Responsibilities

  • Provide strategic consulting to clients on how to best implement their embedded finance product and bring it to market.
  • Build and manage multiple client relationships post-onboarding, including proactively engaging with key contacts and identifying and tracking any issues to resolution.
  • Advocate for client needs to the internal Unit organization and work cross-functionally with Product and Engineering teams to prioritize client requests based on projections and opportunity size.
  • Develop and monitor KPIs and other performance metrics to track client growth and success.
  • Work closely with the support and implementation teams as a point of escalation for complex issues.

Requirements

  • You have experience in a customer success, account management, or management consulting role, ideally in the fintech industry.
  • You have experience advising clients on bringing new products to market and consulting clients on industry best practices.
  • You're a quick learner, organized, and comfortable in fast-moving environments.
  • You're team-focused and energized by wearing many hats.
  • You like building things and owning projects from start to finish.
  • You are enthusiastic about fintech and creating the future of financial infrastructure.

Compensation

The base salary for this role is expected to be $120,000 - $140,000 per year. In addition, employees at Unit can expect generous benefits and may be eligible for equity and/or variable compensation.

LIFE AT UNIT

Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem.

We're a fast-growing team of individuals who are passionate about their work, see the big picture, and always seek to empower our clients and their end-customers.

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Rilla Full time

    Rilla is revolutionizing the sales industry with its cutting-edge conversation intelligence software. We're seeking a highly skilled Customer Success Manager to join our team and help our customers achieve long-term success.The ideal candidate will have experience in customer success management, account management, project management, or operations, and will...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Leapsome Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States IntelliShift Full time

    We are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States MicroStrategy Full time

    Customer Success ManagerAt MicroStrategy, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring the successful adoption and ongoing usage of our SaaS products by our mid-market customers. Your focus will be on building strong relationships with our customers,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Intuit Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and growth with our software solutions.Key ResponsibilitiesManage customer relationships,...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Kaltura Full time

    Customer Success ManagerKaltura is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Revenue team, you will be responsible for ensuring the long-term success of our customers in a defined Region.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Claroty Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Justworks Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Justworks. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their long-term success on our platform.Key ResponsibilitiesEngage with customers to understand their...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Team,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Kaltura Full time

    About KalturaKaltura is a global leader in the video market, empowering organizations to create and deliver engaging video experiences. Our mission is to power any video experience for any organization, and we're committed to making video simpler and more accessible.Job Title: Customer Success ManagerWe're seeking a passionate and experienced Customer...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States MicroStrategy Full time

    Mid-Market Customer Success ManagerAt MicroStrategy, we're at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a Mid-Market Customer Success Manager, you'll play a pivotal role in driving the adoption and optimization of our SaaS products, ensuring our customers achieve their business goals.Key...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Lightricks Full time

    {"title": "Customer Success Manager", "description": "Revolutionize Customer Success at LightricksLightricks, a pioneering AI-first company, is transforming the creative landscape. We're seeking an exceptional Customer Success Manager to drive customer satisfaction, retention, and growth for our innovative platform, LTX Studio.Key Responsibilities:Lead...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Keeper Security Full time

    About Keeper SecurityKeeper Security is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide.Our award-winning, zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Radar Full time

    About RadarRadar is a leading provider of location infrastructure solutions for businesses. Our geofencing SDKs and maps APIs empower companies to create location-based experiences that drive customer engagement and revenue growth. With a strong presence in the market, Radar is poised for continued success and expansion.About the RoleWe are seeking a highly...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Coast Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Coast. As a Customer Success Manager, you will be responsible for ensuring our customers receive maximum value from our solution throughout their lifecycle.Key Responsibilities:Manage all post-sales activity for customers through strong relationship-building, product...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Leapsome Full time

    Unlock Your Potential as a Customer Success Manager at LeapsomeAre you passionate about helping companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together? Do you want to make work fulfilling for everyone?We're looking for a Customer Success Manager to join our team at Leapsome, a fast-growing...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Allcloud Inc. Full time

    Customer Success ManagerAt AllCloud, we're seeking a highly motivated and results-driven Customer Success Manager to join our growing managed services team. As a key member of our team, you will be responsible for ensuring our customers realize the full value of our offerings and services, ultimately driving renewals and upsell opportunities.This is a...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Foursquare Full time

    About FoursquareFoursquare is a leading location technology and data cloud platform that bridges digital spaces and physical places. Our proprietary technology provides the most accurate and trustworthy location data, empowering businesses to make informed decisions, improve customer experiences, and drive better outcomes.About the PositionFoursquare is...