Retail Maintenance Specialist

2 weeks ago


New York, New York, United States Global Channel Management Full time
About the Role

We are seeking a highly skilled Retail Maintenance Specialist to join our team at Global Channel Management. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our retail stores.

Key Responsibilities
  • Manage daily work order volume and communicate effectively with store maintenance and brand leadership partners.
  • Analyze data to identify trends, cost drivers, and suggest necessary changes to support business initiatives.
  • Understand current business KPIs and propose actions to achieve them.
  • Create, review, and evaluate system-generated service partner reports to assess vendor performance.
  • Continuously look for opportunities to optimize vendor responsiveness, reduce repair/replacement time, and overall costs.
Requirements
  • 3+ years of work experience in a retail maintenance environment.
  • Bachelor's degree in Business Management or a related field.
  • Strong communication and computer skills, including proficiency in Outlook, Word, Excel, and PowerPoint.
  • Ability to think strategically and creatively, and navigate and make decisions without clear direction.
  • Proven ability to convert data into plans and work independently in a fast-paced environment.
Preferred Qualifications
  • Understanding of facilities repairs and maintenance in a complex retail environment.
  • Experience using ServiceChannel.


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