Customer Support Specialist
2 weeks ago
Position: Advanced Support Group Specialist
Role Summary:
The Advanced Support Group Specialist plays a crucial role in enhancing the customer service experience by executing specialized tasks under the guidance of the Call Center Manager. This position is integral to ensuring that customer inquiries and needs are addressed efficiently and effectively.
Key Responsibilities:
- Distribution of transportation passes
- Processing mileage reimbursements
- Coordinating paratransit services
- Conducting CTC-GO verifications and undertaking additional tasks as directed by management
- Addressing healthcare member inquiries and resolving complaints
- Contributing to the development of programs and procedures aimed at improving productivity and performance
- Building and maintaining relationships with Plan Providers
Essential Qualifications:
- Successful completion of a Criminal Background Screening
- Prior experience in Customer Service
- Proven ability to deliver exceptional customer support in a dynamic environment
- Familiarity with various PC and Mac applications, including Microsoft Office Suite (Word, Excel, SharePoint, etc.)
- Strong customer service capabilities
- Team-oriented mindset
- Attention to detail, along with planning and organizational skills
- Compliance with government exclusion lists at the time of hire and on a monthly basis thereafter
Preferred Qualifications:
- Experience in a Call Center environment
- Outstanding customer service skills
- Background in Health Care Call Center operations
- Experience in Health Care Transportation services
- Willingness to work flexible hours, including weekdays, weekends, and holidays
Reporting Structure:
This position reports directly to the Call Center Manager.
Note:
The organization reserves the right to modify job responsibilities and functions as necessary to meet business needs.
Job Description Review:
This job description will be reviewed and updated as necessary during the annual employee review process.
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