Call Center Professional

2 days ago


Newport, Kentucky, United States Quipt Home Medical Full time
About Us

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and services in the durable medical equipment industry.

Job Summary

We are looking for a highly motivated Outbound Call Specialist to join our team. In this role, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service.

Estimated Salary: $45,000 - $65,000 per year.

Responsibilities
  • Handle incoming calls and respond to customer inquiries regarding billing and other concerns.
  • Manage and resolve customer complaints in a professional and timely manner.
  • Identify and escalate issues to supervisors as needed.
  • Document all call information according to standard operating procedures.
  • Recognize and document trends in customer calls.
  • Follow up with customers as necessary.
Qualifications
  • High school diploma or equivalent.
  • Proficient in relevant computer applications.
  • 1-3 years of experience in a call center environment.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.


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