Call Center Team Lead

2 weeks ago


Newport Beach, California, United States Clean Energy Full time

Join Clean Energy in its mission to transform the way the world fuels its vehicles. As a key player in reducing pollution from the transportation industry, our company is dedicated to creating a cleaner and more sustainable future.

About the Role

We are seeking an experienced Call Center Team Lead to oversee the daily operations of our customer service team. This role will play a critical part in ensuring that our customers receive exceptional service and support.

The successful candidate will have a strong background in call center management, with experience in leading teams and driving results. They will be responsible for developing and implementing strategies to improve customer satisfaction, agent performance, and overall business outcomes.

Responsibilities
  • Lead and manage a team of customer service representatives to ensure they meet their performance targets and provide excellent service to customers.
  • Develop and implement effective training programs to enhance agent skills and knowledge.
  • Analyze customer feedback and use data insights to drive process improvements and optimize the customer experience.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in call center management, with at least 2 years in a lead or supervisory role.
  • Proven track record of success in improving customer satisfaction and agent performance.
  • Excellent communication and leadership skills.

What We Offer

  • A competitive salary range of $65,000 - $90,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Location

This role is based in Newport Beach, California, and may require occasional travel to other locations. Clean Energy offers flexible work arrangements, including remote work options, to support a healthy work-life balance.

About Us

Clean Energy is a leading provider of clean energy solutions, committed to reducing pollution from the transportation industry. We believe in empowering our employees to make a positive impact on the environment and create a better future for all.


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