Front Desk Representative

6 days ago


Santa Ana, California, United States Pacific Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest registrations, and ensuring a seamless experience for our valued guests.

Key Responsibilities
  • Welcome guests and provide a warm and welcoming experience
  • Register guests, assign rooms, and issue door key cards
  • Collect accurate information and resolve conflicts
  • Communicate with other departments to fulfill guest needs
  • Maintain hotel records and perform guest accounting functions
  • Collect hotel revenue and balance funds
  • Resolve guest complaints and notify management of any issues
Requirements
  • Excellent customer service and communication skills
  • Ability to perform basic math skills and attention to detail
  • Ability to work independently and as part of a team
  • Ability to work varying schedules, including holidays and weekends
  • Proficiency in English, with proficiency in another language a plus
About Us

Pacific Hospitality Group is a family-focused company committed to long-term holds and sustainable growth. We value our team members and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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