Customer Service Coordinator
5 days ago
Job Summary:
Vaco is seeking a highly organized and detail-oriented Customer Service Administrator to support the customer service department with routine administrative functions. The ideal candidate will have a strong background in customer service, accounts payable, or order entry, and excellent communication and math skills.
Key Responsibilities:
- Quotation maintenance and management
- Salesforce quote data entry and management
- Selling prices maintenance and updates
- Daily KPI report review and analysis
- Creation of credit memos, debit memos, and returns
- Price increase maintenance and implementation
- Month-end consumption billing and processing
- Warehouse and 3rd party posting of goods issue
- Processing of samples in SAP
- New customer credit limit requests and changes
- Invoice copies and statement setup
- Vacation backup for customer service
Requirements:
- High School Diploma or equivalent
- At least 3 to 5 years of prior experience in customer service, accounts payable, or order entry
- Experience in export transportation or international business in the industrial chemical market is preferred
Preferred Skills:
- High degree of customer focus
- Solid communication skills, both written and verbal
- Excellent math skills
- Excellent organizational and interpersonal skills
- Computer skills and proficiency with automated sales systems
- Ability to input data quickly and accurately and function in a fast-paced environment
- Ability to perform multiple tasks under pressure and analyze problems with minimum supervision
- Ability to maintain confidential information at all times
- Working knowledge of Microsoft Word and Excel
- Working knowledge of Sales Force
- Working knowledge of SAP
- Ability to develop rapport with internal and external customers
- Excellent command of both oral and written English
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