Customer Service Coordinator

5 days ago


Mason, United States Vaco Full time

Job Summary:

Vaco is seeking a highly organized and detail-oriented Customer Service Administrator to support the customer service department with routine administrative functions. The ideal candidate will have a strong background in customer service, accounts payable, or order entry, and excellent communication and math skills.

Key Responsibilities:

  • Quotation maintenance and management
  • Salesforce quote data entry and management
  • Selling prices maintenance and updates
  • Daily KPI report review and analysis
  • Creation of credit memos, debit memos, and returns
  • Price increase maintenance and implementation
  • Month-end consumption billing and processing
  • Warehouse and 3rd party posting of goods issue
  • Processing of samples in SAP
  • New customer credit limit requests and changes
  • Invoice copies and statement setup
  • Vacation backup for customer service

Requirements:

  • High School Diploma or equivalent
  • At least 3 to 5 years of prior experience in customer service, accounts payable, or order entry
  • Experience in export transportation or international business in the industrial chemical market is preferred

Preferred Skills:

  • High degree of customer focus
  • Solid communication skills, both written and verbal
  • Excellent math skills
  • Excellent organizational and interpersonal skills
  • Computer skills and proficiency with automated sales systems
  • Ability to input data quickly and accurately and function in a fast-paced environment
  • Ability to perform multiple tasks under pressure and analyze problems with minimum supervision
  • Ability to maintain confidential information at all times
  • Working knowledge of Microsoft Word and Excel
  • Working knowledge of Sales Force
  • Working knowledge of SAP
  • Ability to develop rapport with internal and external customers
  • Excellent command of both oral and written English


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