Customer Service Representative

4 days ago


Mason, Ohio, United States Virtual Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Account Specialist to join our team at Virtual. As a key member of our sales support team, you will be responsible for providing exceptional customer service and ensuring timely and accurate order fulfillment.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Management: Enter and maintain customer orders in our ERP system, ensuring accuracy and completeness.
  • Communication: Collaborate with sales team to ensure customer pricing and requirements are understood and correctly input into our systems.
  • Order Fulfillment: Coordinate with plant shipping department to provide order information and set delivery dates to facilitate production planning and scheduling.
  • Problem Resolution: Monitor and resolve customer problems and complaints resulting from incorrect pricing, non-conforming products, and other related issues.
Requirements
  • Education: High School or GED and 3 to 5 years of prior experience in customer service, accounts payable, or order entry.
  • Skills: Solid communication skills, excellent organizational and interpersonal skills, computer skills, and proficiency with automated sales systems.
  • Experience: Experience in export transportation or international business in the industrial chemical market is preferred.


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