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Customer Service Representative

2 months ago

Mason, Ohio, United States Global Channel Management Full time

About the role at Global Channel Management

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Customer Support
    • Provide high-quality support to customers through various channels, including phone, email, and chat.
    • Resolve customer complaints and issues in a timely and professional manner.
  • Problem Resolution
    • Analyze and resolve complex customer issues using department tools and resources.
    • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Productivity and Quality
    • Meet or exceed productivity and quality standards to ensure customer satisfaction.
    • Continuously improve processes and procedures to enhance customer experience.
  • Teamwork and Communication
    • Work effectively in a team environment to achieve common goals.
    • Communicate clearly and professionally with customers and internal teams.

Requirements

  • 2+ years of experience in customer service or a related field.
  • Availability to work flexible hours, including evenings and weekends.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.