Senior IT Support Specialist
2 weeks ago
Position Title:
Information Technology Support III
Job Group:
Professional & Scientific
Required Minimum Qualifications:
High school diploma or equivalent and 5 years of relevant experience.
Preferred Qualifications:
- An associate or bachelor's degree in computer science, information technology, or a related field.
- CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certification.
- Proven experience delivering end-user support in a service-oriented environment.
- Proficiency in supporting and troubleshooting Windows, iOS, MacOS, Android, and Linux operating systems.
- Experience in installing and configuring a diverse range of devices and peripherals (e.g., printers, tablets, Apple products).
- Familiarity with JAMF, MECM (Microsoft Endpoint Configuration Manager), and Group Policy Objects (GPO).
- Demonstrated understanding of IT Service Management principles (e.g., change management and incident management).
- Experience managing enterprise-level incident management and device management systems.
Job Description:
Summary
The College of Liberal Arts and Sciences (LAS) is seeking an Information Technology Support III to deliver outstanding technical assistance and ensure a smooth technological experience throughout our departments.
The role involves providing consultation, technical assistance, and troubleshooting for users across a wide range of hardware and software, serving as a knowledgeable resource and offering guidance to users.
This position is responsible for delivering high-quality end-user support, managing the procurement and setup of equipment, and engaging in complex troubleshooting and project-related tasks.
In collaboration with colleagues in LAS IT and the broader campus IT community on various technical issues, this role ensures that departmental and end-user needs are met promptly.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Example of Duties:- Provides technical assistance and troubleshooting for various hardware, software, operating systems, equipment, and applications.
- Responds to trouble tickets and help requests.
- Installs hardware, repairs software, and runs diagnostic programs.
- Prepares documentation.
- Diagnoses technical issues through discussions with users.
- Researches and procures hardware or other equipment.
- May develop training materials for users.
- May supervise or mentor student employees.
Level Guidelines:
- Senior-level position requiring advanced and specialized expertise and competencies.
- Typically operates under general supervision with high-level guidance on complex assignments.
- Completes moderately difficult to challenging assignments.
- Resolves atypical issues and makes recommendations.
- May lead projects of limited scope.
- Acts as a primary resource, responding to inquiries and requests from others within and outside the work area.
- May provide leadership, assigning tasks and offering guidance to junior staff.
- May supervise one to two other staff members or lead a small team.
- Provides mentorship to students.
Appointment Type:
Regular
Time Type:
Full time
Pay Grade:
PS808
Application Instructions:
To apply for this position, please complete the Employment Application.
Please be prepared to enter or attach the following:
1)
Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
- Retirement benefits including defined benefit and defined contribution plans.
- Generous vacation, holiday, and sick leave policies.
- Onsite childcare services.
- Life insurance and long-term disability coverage.
- Flexible Spending Accounts.
- Various voluntary benefits and discounts.
- Employee Assistance Program.
- Wellbeing initiatives.
Equal Opportunity Statement:
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status.
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