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IT Operations Coordinator

2 months ago

Middlebury village, Vermont, United States Middlebury College Full time
Job Summary

Middlebury College seeks a highly organized and detail-oriented IT Operations Coordinator to assist with the operational responsibilities of the ITS Technology Support Services team. This full-time, benefits-eligible position involves coordinating external communications, maintaining accurate records of IT assets, and ensuring proper handoff for vendor break/fix issues.

Key Responsibilities
  1. Coordinate external communications for internal ITS projects, tracking milestones, and asset lifecycle management.
  2. Maintain accurate records of IT assets, including hardware and software.
  3. Ensure proper handoff for vendor break/fix issues with equipment.
  4. Work with vendors to procure necessary IT equipment, software, and manage inventory levels.
  5. Generate reports on asset usage, inventory status, and deployment progress.
  6. Coordinate annual printer replacement operations, including communicating with external vendors and stakeholders.
  7. Receiving, unpacking equipment, and recycling packaging.
  8. Installation, delivery, and deployment of computers and peripherals.
Requirements
  1. Fluency with multiple channels to support customers, including email, Zoom, and instant messaging.
  2. Proficiency with email, spreadsheets, and office productivity suites.
  3. Interest and fluency with technology in the workplace.
  4. Strong organizational and project management skills.
  5. Proficiency with asset management software and tools.
  6. Excellent oral and written communication skills in English.
  7. Ability to work independently and as part of a team.
  8. Experience in IT asset management or a related field is preferred.
Physical Demands and Working Conditions

The IT Operations Coordinator must be able to lift and carry heavy equipment up or down several flights of stairs occasionally.

Benefits

Middlebury College offers its employees excellent compensation and competitive health, dental, life, disability, and retirement benefits. Employees also enjoy a generous time-away program, robust educational assistance programs, and access to cultural events and sporting facilities.