IT Operations Coordinator

2 days ago

Middlebury village, Vermont, United States Middlebury College Full time
Job Summary

We are seeking a highly organized and detail-oriented IT Operations Coordinator to join our team at Middlebury College. The successful candidate will assist with the operational responsibilities of the ITS Technology Support Services team, including administrative tasks, project coordination, scheduling, budgeting, purchasing, inventory control, and change management processes.

Key Responsibilities
  • Coordinate external communications for internal ITS projects, tracking milestones, and asset lifecycle management
  • Maintain accurate records of IT assets, including hardware and software
  • Ensure proper handoff for vendor break/fix issues with equipment
  • Work with vendors to procure necessary IT equipment, software, and manage inventory levels to ensure adequate supply of necessary equipment and software
  • Generate reports on asset usage, inventory status, and deployment progress; using this information for reporting and preparing data for the annual budget cycle
  • Coordinate annual printer replacement operations, including communicating with external vendors and stakeholders, technical resources, and scheduling
  • Receiving, unpacking equipment, and recycling packaging
  • Scheduling installation, delivery, and deployment of computers
Requirements
  • Fluency with the use of multiple channels to support customers, including email, Zoom, and instant messaging
  • Proficiency with email, spreadsheets, and office productivity suites, as well as creating reports with Excel or Google worksheets, using pivot tables and graphs
  • Interest and fluency with technology in the workplace are required
  • Strong organizational and project management skills
  • Proficiency with asset management software and tools
  • Excellent oral and written communication skills in English
  • Ability to work independently and as a part of a team, but also self-motivated
  • Experience in IT asset management or a related field is preferred
Physical Demands and Working Conditions

Must be able to lift and carry heavy equipment, in excess of 60 lbs, up or down several flights of stairs occasionally.

Benefits

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury College offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities.

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