Technical Support Specialist

3 weeks ago


Phoenix, Arizona, United States Alita Care, LLC Full time

Job Summary

Meadows Behavioral Health is a leader in the behavioral health industry, offering specialized programs including residential, outpatient, and virtual treatment. We're seeking a skilled Technical Support Specialist to provide Tier 2, IT support to our end-user community remotely and in person.

This role is responsible for next-level support while working closely with a contracted help desk team. Key responsibilities include:

  • Installation, configuration, and issue resolution for operating systems, software, security scanning, and infrastructure support
  • Project planning and project execution, including coordination of equipment acquisition and deployment
  • Teaching others in a live environment, remotely, or in a group setting, including EHR support and training
  • Assisting with IT Infrastructure team projects, IT Security team projects, and Application Development projects

Requirements

  • CompTIA A+ & Network+ (or equivalent) recommended, but not required
  • Preferred 5 years of experience working in IT Support, specifically in an end-user facing customer service role
  • Advanced hardware and software comprehension, including Microsoft apps, RMM tools, Databases, and other local (or web-based) applications

About Us

Meadows Behavioral Health is a leader in the behavioral health industry, offering specialized programs including residential, outpatient, and virtual treatment. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field.



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