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Insurance Customer Service Specialist

2 months ago

Secaucus, New Jersey, United States Silvana Paquet - State Farm Agent Full time
Job Overview

This role is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

As a member of the Silvana Paquet - State Farm Agent team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Work closely with the agent team to identify and pursue new business opportunities and grow our customer base.
What We Offer
  • Hourly pay plus commission/bonus
  • Paid time off
  • Opportunity for advancement and professional growth
  • Sponsorship for Insurance license training and State filings
Requirements
  • Ethical and Honest
  • Excellent communication skills - written, verbal, and listening
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Bilingual - Spanish preferred