IT Support Specialist 2

4 days ago

Atlanta, Georgia, United States Tekwissen Full time
Job Title: DECAL IT Support Specialist 2

At TekWissen Group, we are seeking a highly skilled IT Support Specialist 2 to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients.

Job Summary:

We are looking for a talented IT Support Specialist 2 to provide technical assistance and support for our clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot end-user problems and analyze software modifications to meet users' needs
  • Develop and conduct training programs for software/hardware users
  • Provide technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software, hardware, etc.
  • Effectively provide user support over the phone, in person, and via remote tools
  • Respond to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up
  • Assist users with information security and privacy questions; provide directions for the correct action
  • Support telecommunication devices and services; assist users on various vendor wireless networks and telephony
  • Distribute and review user equipment as required; update inventory asset management systems with assigned equipment; ensure equipment is clean, up-to-date, and operational
  • Provide installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals
  • Troubleshoot end-user problems; troubleshoot desktop and network printing problems for various vendor printing devices
  • Create user support documentation and instructions
  • Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents
Requirements:
  • High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area
  • Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
  • Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure
  • Proficiency with imaging laptop computers 20h2, 21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications
  • Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software
  • Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
What We Offer:

At TekWissen Group, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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