Front Office Team Lead

4 days ago


Miami, Florida, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time
Job Title: Front Office Manager

Location: Hampton Inn by Hilton Coconut Grove/Coral Gables

Salary: $65,000 - $80,000 per year

About the Role

The Front Office Manager is responsible for ensuring seamless hotel operations and delivering exceptional guest experiences. This role requires strong leadership skills, attention to detail, and a passion for hospitality.

This position oversees front desk operations, manages staff performance, and ensures compliance with hotel policies and procedures. The ideal candidate will have excellent communication skills, be able to multitask, and work well under pressure.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Responsibilities
  • Manage front desk operations, including check-in/check-out procedures, telephone procedures, and hotel amenities
  • Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards
  • Maintain accurate financial reports and ensure compliance with financial control procedures
  • Recruit, select, orient, train, and develop front desk staff to maintain a qualified workforce
  • Ensure all hotel employees are aware of hotel objectives and policies


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