Front Office Manager Leadership Role
4 days ago
The Balfour, a historic Miami Beach landmark since 1940, now managed by Ennismore, is an Art Deco gem in the South of Fifth neighborhood. This iconic hotel features original design touches that create a laid-back social hub for guests and the neighborhood.
Job Overview
We are seeking an experienced Front Office Manager to oversee the daily operations of the Front Office and lead the team to ensure exceptional guest experiences.
Key Responsibilities:
- Spearhead the day-to-day management of the Front Office, inspiring and empowering the team to deliver outstanding service.
- Direct all front office activities, ensuring seamless communication and collaboration with Housekeeping and Engineering teams.
- Respond to guest inquiries, handle requests, and delegate tasks effectively.
- Attend meetings, prepare reports, and take action to improve Front Office operations.
- Maintain compliance with brand standards, operating procedures, and policies.
Requirements:
- 4+ years of management experience in a Front Office leadership role, preferably in an upscale or lifestyle brand hotel.
- Strong understanding of computer systems such as Opera, GoConcierge, Nuvola, Microsoft Word, Excel, and Outlook.
- Proven track record of leading high-performing teams and driving results-driven initiatives.
- Excellent verbal and written communication skills, with fluency in Spanish and English.
What We Offer:
- A competitive salary of $80,000 - $110,000 per annum.
- A dynamic work environment that fosters growth, learning, and innovation.
- Opportunities for professional development and career advancement.
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