IT Help Desk Supervisor
21 hours ago
Computer Integration Technologies, Inc. (CIT) is seeking a highly skilled IT Help Desk Supervisor to lead our team of technical experts. As a key member of our organization, you will play a critical role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to customers through various communication channels.
- Lead and mentor a team of IT Support Engineers, providing guidance and coaching to ensure their success.
- Collaborate with multiple departments to achieve departmental and organizational goals.
- Develop and implement processes and procedures to ensure CIT's high standards are met.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
- 4+ years of experience in IT support, with a focus on customer service and technical expertise.
- Proven leadership and mentoring skills, with the ability to guide and develop a team of technical experts.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Basic to intermediate knowledge of Microsoft 365 and Active Directory.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- CompTIA A+, Network+, or relevant Microsoft certifications.
CIT is a leading provider of IT solutions and services, dedicated to delivering exceptional value to our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
Benefits and EEO statement:
CIT offers competitive benefit, wage, and incentive programs. Benefits include but are not limited to: medical, dental, vision, life & disability insurance, 401(k) with matching employer contribution, flexible work schedules, paid volunteer & parental leave time, flexible paid time off policy, and an employer-sponsored rewards & recognition program.
CIT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, affectional preference, gender identity, disability, age, marital status, veteran status, status with regard to public assistance, or any other legally protected characteristics.
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Peabody, Kansas, United States Computer Integration Technologies, Inc. Full timeJob Title: IT Help Desk SupervisorAre you a tech-savvy leader looking to make a real impact in the industry? We're seeking an IT Help Desk Supervisor to join our team at Computer Integration Technologies, Inc. (CIT). As a key member of our IT team, you'll be responsible for leading a team of IT Support Engineers and providing top-notch customer service to...
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