Senior IT Manager
3 hours ago
Barton Associates Careers is seeking a seasoned IT professional to lead our Desktop Engineering and Application Support team. As a Manager of Desktop Engineering, you will oversee the design, implementation, and maintenance of desktop infrastructure, manage inventory, and develop standardization policies.
Key Responsibilities- Lead a team of desktop engineers and application support specialists
- Establish performance goals, conduct regular evaluations, and provide feedback
- Cultivate an environment that emphasizes continuous improvement, customer service, and technical excellence
- Oversee the design, implementation, and maintenance of desktop infrastructure
- Manage inventory for desktop hardware, software licenses, and support tools
- Develop and enforce standardization policies for desktop hardware and software
- Deploy and maintain System Center Configuration Manager (SCCM) for efficient device management
- Provide and manage help desk support for both SaaS and proprietary applications
- Ensure high availability and performance of all supported applications
- Collaborate with vendors and internal teams to resolve complex application issues
- Develop and maintain knowledge bases and support documentation
- Implement and monitor service level agreements (SLAs) for support requests
- Analyze help desk metrics to identify trends and areas for improvement
- Evaluate and recommend new technologies to enhance productivity and reduce costs
- Develop strategies to enhance user satisfaction and engagement with IT services
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in IT support, with at least 2 years in a team lead role
- Strong knowledge of Windows desktop operating systems and SCCM
- Experience with SaaS application support and management
- Familiarity with ITIL framework and IT service management best practices
- Excellent leadership, communication, and problem-solving skills
- MCSE, ITIL, or other relevant certifications are a plus
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Clinical Manager
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RN Clinical Manager
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Caregiver Assistant
2 weeks ago
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