Retail Store Operations Manager

1 week ago

Santa Cruz, California, United States ClickAway Full time
Job Overview

The Retail Store Operations Manager plays a crucial role in overseeing the daily functions of the store, including managing staff and facilitating all interactions with both technicians and clients. The primary objectives will focus on transforming potential leads into successful sales and enhancing the engagement and communication with existing customers.

Key Responsibilities

In this position, you will be stationed at a key location within the store, where you will be responsible for welcoming walk-in clients, responding to inquiries via phone, handling online requests, and engaging in proactive outreach to cultivate relationships that will drive customer engagement, revenue growth, and overall satisfaction.

Your responsibilities will also encompass ensuring the financial health and growth of the store; you will be accountable for the store's profit and loss by establishing objectives and achieving weekly and monthly targets alongside your team.

Qualifications and Experience
  • A Bachelor's degree is preferred. Alternatively, a degree or certification in Business Management or a minimum of 3 years of experience in a target-driven sales environment is required.
  • At least 3 years of experience in a supervisory or management role within a sales-focused retail or service environment is preferred.
  • Demonstrated leadership capabilities, along with creative problem-solving skills.
  • Proficient closing and negotiation abilities.
  • Exceptional communication and customer service skills are essential.
  • Knowledge or certification related to Consumer Electronics or Information Technology is highly valued.
  • Strong organizational skills and familiarity with CRM systems are desired.
Eligibility Criteria
  • Proof of eligibility to work in the USA.
  • Successful completion of reference and background checks; professional references are required.
  • A valid California Driver's License is necessary, along with a clean driving record and proof of insurance, as this role may involve driving company vehicles.
  • Candidates must reside within a reasonable commuting distance due to the need for travel between locations.
  • Availability to work during all operational hours, including weekends.
Compensation and Benefits
  • Annual base salary of $64,480.
  • Monthly stipend of $40.
  • Performance-based bonuses at the end of each month, with potential earnings ranging from $1,000 to $10,000 based on gross profit.
  • Accrual of Paid Time Off.
  • California Paid Sick Leave.
  • Health plan monthly premium partially covered by the company.
  • Full coverage of monthly premiums for Dental and Vision benefits by the company.
  • Availability of a 401K plan.
  • Mental health benefits offered.
Company Overview

ClickAway has been a trusted partner since 2002, providing comprehensive support for a variety of devices, including computer repairs, network solutions, mobile devices, and printers, along with a wide range of services tailored for home offices and small to medium-sized businesses.

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