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Department Manager

2 months ago

Santa Cruz, California, United States REI (Recreational Equipment Inc.) Full time
About the Role

We are seeking a highly skilled and experienced Department Manager to join our team at REI Co-op. As a key member of our store management team, you will be responsible for coaching and motivating our sales teams to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Leadership and Team Management: Plan, identify, communicate, and delegate responsibilities to team members to achieve business goals.
  • Training and Development: Handle training, coaching, recognition, and performance management to ensure team members have the skills and knowledge needed to succeed.
  • Visual Merchandising and Store Execution: Direct the execution of our core standards and overall visual direction to create an engaging and inspiring shopping experience.
  • Sales and Service: Drive sales through all channels by maximizing selling behaviors and making business adaptations to increase sales and service.
  • Communication and Collaboration: Communicate key company strategies and changes to teams as needed and recruit and develop diverse talent from within and outside the organization.
  • Culture and Engagement: Inspire a customer-centric culture by recognizing and rewarding team members and develop top performers through effective employee development, involvement, and communication.
Requirements
  • 3+ years of successful retail management experience (preferred)
  • Excellent communication and relationship-building skills
  • Open to feedback and other viewpoints in the spirit of supporting the business
  • Uses business understanding, innovative thinking, and sound judgment to solve problems
  • Makes solid recommendations by combining information from various sources
  • Produces quality work by setting effective goals and establishing priorities
  • Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress
  • Engages and influences others to accomplish worthwhile organizational goals