Hotel Front Desk Team Lead
6 days ago
We are seeking a highly skilled Guest Experience Manager to join our front desk team at the DoubleTree by Hilton- Nashville Downtown. As a key member of our team, you will be responsible for ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive.
Responsibilities:- Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups.
- Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.
- Perform front desk supervisor duties as required. Handle cash, make change, balance and assign house bank.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement.
- Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated.
- Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system.
$55,000 - $65,000 per year, depending on experience. Comprehensive health insurance package, including medical, dental, and vision coverage. 401(k) retirement plan with company match. Life insurance and disability benefits. Paid time off and holidays. Professional development opportunities.
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Front Office Team Lead
3 weeks ago
Nashville, Tennessee, United States Cambria Hotel Nashville Downtown Full timeCambria Hotel Nashville Downtown is seeking a dynamic Front Office Manager to lead our front office team and deliver exceptional guest experiences. The ideal candidate will possess excellent written and verbal communication skills, with the ability to relate to guest concerns and work well in groups.Job OverviewThe Front Office Manager will be responsible...
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Front Desk Associate Expert
2 days ago
Nashville, Tennessee, United States Avid Hotel Nashville Airport Full timeJob Title: Front Desk Associate ExpertAbout Us: Holiday Inn Express Dry Ridge is a leading hotel chain that provides exceptional guest services. We are seeking a highly skilled and experienced Front Desk Associate to join our team.Job Description: As a Front Desk Associate, you will be responsible for providing outstanding guest services, managing front desk...
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Front Desk Associate Coordinator
17 hours ago
Nashville, Tennessee, United States Avid Hotel Nashville Airport Full timeAs a Front Desk Associate at Avid Hotel Nashville Airport, you will be responsible for the preparation and disposition of all front desk work. This includes registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.Job ResponsibilitiesRegister guests in a friendly and efficient manner.Maintain...
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Hotel Front Desk Representative
2 weeks ago
Nashville, Tennessee, United States Courtyard Nashville Green Hills Full timeJob OverviewThe ideal candidate will be a highly motivated and customer-focused individual who is eager to join our team as a Front Desk Agent at Courtyard Nashville Green Hills. As a key member of our hotel team, you will provide exceptional guest service, ensuring that every interaction is warm, welcoming, and memorable.
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Hotel Front Desk Service Coordinator
2 weeks ago
Nashville, Tennessee, United States Homewood Suites by Hilton Davidson Full timeJob OverviewWe are seeking a motivated and customer-focused Hotel Front Desk Service Coordinator to join our guest services team at Homewood Suites by Hilton Davidson.Key Responsibilities:Welcoming guests, managing their account information, and ensuring an exceptional stay experience.Communicating with housekeeping to ensure guest rooms are ready.Answering...
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Front Desk Manager
4 days ago
Nashville, Tennessee, United States Nashville Hospitality Concepts Full timeCompany OverviewNashville Hospitality Concepts is a leading hospitality company dedicated to providing exceptional guest experiences. As a Front Desk Agent, you will play a crucial role in ensuring the smooth operation of our hotel's front office.
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Hotel Guest Services Coordinator
15 hours ago
Nashville, Tennessee, United States Avid Hotel Nashville Airport Full timeAbout the Job: The Front Desk Associate plays a vital role in providing exceptional guest services at Holiday Inn Express Dry Ridge. As a member of our front office team, you will be responsible for ensuring a seamless check-in and check-out experience for our guests. Your key responsibilities will include:Registering guests and handling room...
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Front Desk Operations Specialist
2 weeks ago
Nashville, Tennessee, United States Schulte Full timeAbout Schulte Hospitality GroupSchulte Hospitality Group is a leading third-party management company with over 200 locations across 38 states and 3 countries. We offer a diverse range of brands and properties, including Marriott, Hilton, IHG, and Hyatt.Job SummaryWe are seeking a highly motivated and customer-focused Night Auditor to join our team at Holiday...
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Nashville, Tennessee, United States Aimbridge Hospitality Full timeResponsibilitiesThe Front Desk Agent and Night Auditor will be responsible for:Greeting and registering guests in a friendly and efficient manner.Handling room reservations and checking guests in and out.Providing accurate and timely information to guests regarding hotel services and facilities.Operating the front desk computer system and managing cash and...
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Front Desk Representative
3 days ago
Nashville, Tennessee, United States NP 5th LLC Full timeJob OverviewThe Front Desk Associate embodies the spirit of exceptional guest service by warmly greeting and welcoming guests on arrival, professionally handling business transactions, and responding timely and sensitively to guest needs and requests.Key Responsibilities:Greet and welcome guests upon arrival with a friendly smile and offer assistance as...
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Holiday Inn Express Team Member
4 days ago
Nashville, Tennessee, United States Avid Hotel Nashville Airport Full timeOverview: At Holiday Inn Express Dry Ridge, we strive to provide an exceptional guest experience through our commitment to quality and customer service. As a Front Desk Associate, you will play a critical role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities: Your primary duties will include:Managing front desk...
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Front Desk Representative
2 weeks ago
Nashville, Tennessee, United States Hampton Elliston Place Full timeJob Title: Front Desk AgentJob Summary:We are seeking a highly skilled and experienced Front Desk Agent to join our team at Hampton Elliston Place. As a key member of our hotel staff, you will be responsible for providing exceptional customer service, managing guest reservations, and ensuring seamless check-in and check-out experiences.The ideal candidate...
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Front Desk Ambassador
4 weeks ago
Nashville, Tennessee, United States Schulte Companies Full timeAt Schulte Companies, we offer a competitive salary of $45,000 - $60,000 per year. As a Front Desk Ambassador, you will be responsible for delivering exceptional customer service to our guests.Job Description:We are seeking a skilled and enthusiastic individual to join our team as a Front Desk Agent / Concierge. The ideal candidate will have excellent...
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Luxury Hotel Ambassador
2 weeks ago
Nashville, Tennessee, United States The Joseph, A Luxury Collection Hotel, Nashville Full timeWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Joseph, A Luxury Collection Hotel, Nashville.Job DetailsAs a Front Desk Agent, you will be responsible for creating a warm and welcoming experience for our guests, answering phone calls, responding to emails, taking orders, and delivering food and beverages. You will...
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Front Desk Associate
6 days ago
Nashville, Tennessee, United States Hilton Grand Vacations Full timeAbout the RoleWe are seeking a skilled and friendly individual to join our team as a Front Desk Clerk. This role involves greeting guests, checking in/out, generating folios, and collecting payments. You will also be responsible for receiving housekeeping and maintenance requests, preparing arrival packets, and answering phones.ResponsibilitiesGreet guests...
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Front Desk Service Associate
4 weeks ago
Nashville, Tennessee, United States Pyramid Global Hospitality Full timeJob SummaryPyramid Global Hospitality is seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a professional...
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Front Desk Hospitality Specialist
2 weeks ago
Nashville, Tennessee, United States Aimbridge Hospitality Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Aimbridge Hospitality. As a key member of our front office staff, you will be responsible for providing exceptional guest service, registering guests, and ensuring their stay is comfortable and enjoyable.This is a fantastic opportunity for someone who is...
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Hotel Customer Service Representative
7 days ago
Nashville, Tennessee, United States 24-7 Hotel Management Full timeJob Title: Hotel Customer Service RepresentativeThe estimated salary for this position is $45,000 per year.About the Job: We are seeking a professional and friendly individual to join our team as a Hotel Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests,...
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Front Desk Team Member
2 weeks ago
Nashville, Tennessee, United States Taymax Group Full timeTaymax Group is seeking an experienced and results-driven Front Desk Team Member to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.The ideal candidate will have a proven track record of providing top-notch customer...
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Hotel Reception Associate
4 weeks ago
Nashville, Tennessee, United States 24-7 Hotel Management Full timeThe ideal candidate for this position is a friendly and approachable individual who enjoys interacting with people. As a Front Desk Agent at 24-7 Hotel Management, you will be responsible for providing exceptional guest experiences from check-in to check-out.Key ResponsibilitiesWelcome guests warmly and register them in a professional and efficient...