Front Desk Service Associate

5 days ago


Nashville, Tennessee, United States Pyramid Global Hospitality Full time
Job Summary

Pyramid Global Hospitality is seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a professional demeanor at all times.

Key Responsibilities
  • Greet guests promptly and provide a warm welcome, ensuring they feel valued and respected.
  • Register guests efficiently, handling check-ins, check-outs, and room assignments with accuracy and attention to detail.
  • Respond to guest inquiries and resolve issues in a timely and professional manner, exceeding guest expectations.
  • Operate the front desk computer system, managing room assignments, guest accounts, and payment processing with ease and accuracy.
  • Maintain a high level of knowledge about hotel amenities, services, and local attractions, providing personalized recommendations to guests.
  • Collaborate with other hotel staff to ensure seamless service delivery, addressing guest needs and resolving issues promptly.
Requirements
  • High school diploma or equivalent required, with prior hospitality experience preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to multitask, work in a fast-paced environment, and maintain a professional demeanor at all times.
  • Basic mathematical skills and proficiency with computer systems, including the ability to access and accurately input information.
  • Ability to stand and move throughout the front office area, performing essential job functions with ease and efficiency.
What We Offer

Pyramid Global Hospitality offers a competitive compensation package, including a starting rate of $17.00 per hour, based on qualifications and experience. We also provide opportunities for professional growth and development, as well as a supportive and inclusive work environment that fosters diversity, growth, and wellbeing.

Apply today to join our team and become a part of a dynamic and progressive hospitality company that values its employees and is committed to creating exceptional guest experiences.


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