Front Desk Representative

6 days ago


Nashville, Tennessee, United States NP 5th LLC Full time
Job Overview

The Front Desk Associate embodies the spirit of exceptional guest service by warmly greeting and welcoming guests on arrival, professionally handling business transactions, and responding timely and sensitively to guest needs and requests.

Key Responsibilities:
  • Greet and welcome guests upon arrival with a friendly smile and offer assistance as needed.
  • Manage guest check-in, check-out, and billing processes efficiently and effectively.
  • Handle sensitive guest information, including room assignments and credit card/cash transactions, with confidentiality and professionalism.
  • Respond promptly and professionally to guest inquiries, ensuring that complaints or requests are handled in a timely manner.
Requirements:
  • A High School diploma is required for this role.
  • Previous experience in a hotel front desk environment is highly desirable.
  • Exceptional verbal and written communication skills are essential for success in this position.
  • A customer-focused attitude with a friendly and outgoing personality is crucial for delivering exceptional guest experiences.
  • Proficiency in computer software and technology is necessary for managing front desk operations.
  • Attention to detail and strong problem-solving skills are vital for resolving guest issues and concerns.
Work Environment and Benefits

This role requires a professional work environment with a high level of verbal and written communication. The ideal candidate will possess excellent interpersonal skills and be able to work effectively in a fast-paced environment.

The estimated salary range for this position is $35,000 - $45,000 per year, depending on experience and qualifications. NP 5th LLC offers a comprehensive benefits package, including employer-subsidized medical insurance plans, vision and dental coverage, paid time off, and retirement savings programs.

About NP 5th LLC: Founded in 1978, NP 5th LLC is a multi-brand hotel development and management company based in Atlanta, GA. With a proven track record of developing upscale hotels in prime markets, our philosophy centers around creating brand-defining properties that deliver exceptional guest experiences.



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