Hotel Front Desk Service Coordinator

5 days ago


Nashville, Tennessee, United States Homewood Suites by Hilton Davidson Full time
Job Overview

We are seeking a motivated and customer-focused Hotel Front Desk Service Coordinator to join our guest services team at Homewood Suites by Hilton Davidson.

Key Responsibilities:
  • Welcoming guests, managing their account information, and ensuring an exceptional stay experience.
  • Communicating with housekeeping to ensure guest rooms are ready.
  • Answering incoming calls and questions regarding room bookings, rates, amenities, and special requests.
  • Booking and maintaining accurate records of hotel guest account information.
  • Providing a warm welcome, checking in and out guests, and ensuring correct keys and room numbers.
Requirements:
  • Previous experience or working knowledge of Microsoft Office and reservation management systems.
  • Ability to handle telephone calls and stressful situations effectively.
  • High school diploma or equivalent required.
  • Excellent interpersonal, time management, organizational, and customer service skills.
  • Prior experience as a hotel front desk agent, receptionist, or guest service specialist preferred.
Benefits and Perks:
  • A competitive salary of $14-$17 per hour.
  • Medical benefits, paid time off, 401(k), and travel discounts.
  • A fun work environment with a great management team and staff.


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