Technical Support Specialist

4 weeks ago


New York, New York, United States NetCov Full time
About the Role

We are seeking a highly skilled and motivated Support Analyst II to join our team at NetCov. As a key member of our Service Operations team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Resolve client requests via ticket, email, phone, and in-person at client locations
  • Utilize strong problem-solving skills to troubleshoot and resolve technical issues
  • Provide excellent customer service, including de-escalation, soothing, and delivering efficient solutions
  • Communicate effectively with clients and internal teams to ensure seamless support
  • Stay up-to-date with industry trends and technologies to provide expert support
Requirements
  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Excellent customer service skills and ability to de-escalate conflicts
  • Strong communication skills, both verbal and written
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Minimum 2 years of real-world IT experience
What We Offer

As a Support Analyst II at NetCov, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a real impact on our clients' success. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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