Technical Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Support Analyst II to join our team at NetCov. As a key member of our Service Operations team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Resolve client requests via ticket, email, phone, and in-person at client locations
- Utilize strong problem-solving skills to troubleshoot and resolve technical issues
- Provide excellent customer service, including de-escalation, soothing, and delivering efficient solutions
- Communicate effectively with clients and internal teams to ensure seamless support
- Stay up-to-date with industry trends and technologies to provide expert support
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent customer service skills and ability to de-escalate conflicts
- Strong communication skills, both verbal and written
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Minimum 2 years of real-world IT experience
As a Support Analyst II at NetCov, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a real impact on our clients' success. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
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