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Sales Professional

2 months ago

Costa Mesa, California, United States Hermès Full time
About the Role

We are seeking a highly skilled Sales Specialist to join our team at Hermès South Coast Plaza Boutique. As a Sales Specialist, you will play a critical role in achieving sales and customer service objectives while adhering to operational asset protection standards.

Key Responsibilities
  • Meet monthly and annual individual sales goals while working collaboratively with the sales team to achieve collective targets.
  • Organize and prioritize the selling floor to support the sales effort and overall client experience.
  • Maintain selling floor standards, including straightening, filling in, and replenishing new receipts, physical EAS tagging, ticketing, and inventory preparation.
  • Process and ensure the accuracy of all transactions, including receipts, CRM files, and administrative support of after-sales service.
  • Partner with management on POS decisions and communicate discrepancies during opening, closing, and general POS variances.
  • Maintain cleanliness and organization of workstation at all times.
  • Comply with all asset protection procedures, including employee sign-in sheets, bag checks, and key control and merchandise security.
  • Practice appropriate AP techniques and respect physical EAS tagging guidelines.
  • Prepare for physical inventory and participate in monthly cycle counts.
  • Provide high levels of service to clients, including prompt and friendly greetings, assistance with wrapping and packaging, and answering questions.
Requirements
  • 2+ years of experience in sales, preferably in a luxury environment.
  • Strong relationship development and impeccable communication skills.
  • Even-tempered with ability to continuously multi-task.
  • Self-starter and able to work independently while balancing collaboration with a team.
  • Strong organizational skills.
  • Open availability to accommodate needs of the business.
  • Ability to lift between 0-25 lbs. without assistance.
About Hermès

Hermès is a family-owned company dedicated to making highly-crafted, beautiful objects that stand the test of time. We place people at the heart of what we do and aspire to make a positive impact on the world.

We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.

We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.