Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at First Merchants Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current and future financial needs of bank customers.
Key Responsibilities
* Provide excellent customer service by responding to customer requests for banking transactions, answering customer inquiries and problems with solutions that meet the customer's current needs, and continually building customer loyalty and customer advocates.
* Contribute to overall banking center operation by balancing cash, daily transactions, vault and ATM, understanding and ensuring compliance, regulations and reporting, and following information security policy and verification procedures to protect customer privacy.
* Actively participate in a high performing sales environment by selling bank products, making customer referrals and other activities to support the goals, knowing about all bank products, participating in daily/weekly meetings and coaching sessions.
Requirements
* High School Diploma or Equivalent.
* 3 months of sales, cash handling, or related experience.
What We Offer
* Base Pay
* PLUS Bonuses
* Paid Time Off
* 401k with employer match
* Education Reimbursement program
* Additional Benefits
About Us
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Equal Opportunity Employer
First Merchants is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to attracting and engaging teammates of diverse backgrounds and believe in the power of inclusion and belonging.
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